At humito.xyz, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product. This Return Policy outlines the terms and conditions for returning items purchased from our website. By placing an order with us, you agree to these policies.

1. General Return Policy

We are committed to providing high-quality products and ensuring that you are fully satisfied with your purchase. If for any reason you are not satisfied with the product, you may return it under the conditions outlined in this policy. Please read the following carefully to understand our return process.

  • You have 30 days from the date of purchase to return an item.
  • Returns are accepted only for products purchased directly from humito.xyz.
  • The item must be in unused, unwashed, and resalable condition with all original tags and packaging intact.
  • We reserve the right to reject any return that does not meet these conditions.

2. Return Process

To initiate a return, please follow the steps below:

  1. Contact Us: Send an email to our customer support team at returns@humito.xyz within 30 days of your purchase. Include your order number, the reason for return, and the item(s) you wish to return.
  2. Return Authorization: Once we receive your request, we will process it and provide you with a Return Authorization (RA) number along with the return instructions.
  3. Prepare the Package: Carefully pack the item(s) you wish to return. Include the original packaging, tags, and any other accessories that came with the item.
  4. Ship the Item: Use a traceable shipping service to return the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  5. Inspect the Item: Upon receiving your returned item, our team will inspect it to ensure it meets the conditions stated in this policy. Once approved, we will process your refund or exchange.

3. Refunds and Processing Time

Once your return is approved, you will be refunded to the original payment method used for the purchase. Please note the following details regarding our refund process:

  • Refund Method: Refunds will be processed to the payment method you used when placing the order. If the original payment method is no longer available (e.g., expired credit card), we will contact you for an alternative method.
  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item. However, it may take additional time for the refund to appear in your account, depending on your financial institution.
  • Restocking Fee: We reserve the right to charge a restocking fee of up to 15% for returns that are not due to an error on our part, such as a change of mind or customer preference.

4. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience caused. Please follow these steps to return the damaged or defective product:

  1. Contact Us Immediately: Notify our customer support team at returns@humito.xyz within 7 days of receiving the item. Provide photos of the damage or defect, as well as your order number.
  2. Return Authorization: Upon verification of the damage or defect, we will issue a Return Authorization (RA) number and provide instructions for the return.
  3. Replacement or Refund: Once the item is returned and inspected, we will either send you a replacement or process a full refund, depending on your preference and availability of the product.

Please note that we may ask you to return the damaged or defective product before processing a refund or replacement.

5. Non-Returnable Items

Certain items are non-returnable due to their nature. These items include:

  • Gift Cards
  • Personalized or custom-made items
  • Intimate apparel (e.g., underwear, swimwear) if the seal is broken
  • Opened or used products (such as skincare, hygiene products, etc.)

If you have any questions regarding whether an item is returnable, please contact our customer service team before placing your order.

6. Exchange Policy

If you would prefer an exchange for a different size, color, or style, you may follow the return process and place a new order for the desired item. Unfortunately, we are unable to directly exchange products at this time.

You may return the unwanted item for a refund and purchase a new item as needed. Please note that the new purchase will be subject to the current availability of stock, and any pricing differences will apply.

7. International Returns

If you are located outside of our shipping regions, you are still welcome to return the item(s) within 30 days of receipt, but please be aware of the following:

  • Return Shipping Costs: International return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the return is received.
  • Customs Fees: Customers are responsible for any applicable customs fees, taxes, or duties incurred during the return process.
  • Processing Time: International returns may take longer to process, as they need to clear customs before reaching our warehouse.

8. Late Returns

We understand that sometimes returns are delayed. However, we cannot accept returns that are initiated after 30 days from the purchase date. If you miss the 30-day window, we are unable to offer a refund or exchange for the product.

If you believe you have a special circumstance, please contact us directly at returns@humito.xyz, and we will review your situation on a case-by-case basis.

9. Sale or Discounted Items

Sale or discounted items are subject to the same return policy as full-price items, unless otherwise specified. If you purchased an item on sale or with a promotional discount, you can still return it within the standard return window of 30 days. However, please be aware of the following:

  • If an item was purchased with a discount code, the discount will be applied to the refund.
  • For final sale items, no returns will be accepted. These items will be clearly marked as final sale on the product page.

10. Return Exceptions

In some cases, we may make exceptions to our standard return policy. This is typically done in special circumstances or in cases where a product is found to be defective or damaged during shipping. However, these exceptions are at the discretion of our customer support team.

If you encounter any issues that fall outside the scope of this policy, please don’t hesitate to contact us for further assistance.

11. Contact Us

If you have any questions or need assistance regarding our return policy, please contact our customer support team at:

  • Address: 1427 Massachusetts Ave, Arlington, MA 02476, United States
    Phone: +17816469138
    Email: admin@humito.xyz

Our customer service team will be happy to assist you and ensure your return experience is as smooth as possible.

12. Updates to This Return Policy

We reserve the right to update or modify this return policy at any time without prior notice. Any changes to this policy will be posted on our website, and the updated version will become effective immediately. Please review this policy periodically to stay informed of any updates.

Thank you for choosing humito.xyz. We value your business and strive to provide the best products and services to meet your needs. If you have any further questions or concerns, please do not hesitate to reach out to our support team.